Click to subscribe to the jackassletters.com RSS feed Click to be taken to the jackassletters.com twitter page. Click to be taken to the jackassletters.com Facebook page Click to subscribe to the jackassletters.com podcast Click to be taken to the jackassletters.com YouTube channel

Dear Famous Amos

Christopher L. Jorgensen
P.O. Box 93042
Des Moines, IA 50393


April 12, 2011


Famous Amos
P.O. Box CAMB
Battle Creek, MI 49016-1986

Dear Famous Amos,

You should put a picture of Amos on your cookies. Amos might be famous, but I couldn’t pick him out in a crowd. I mostly kid, but I just finished a bag of Famous Amos Chocolate Chip cookies and it dawned on me that I have never seen a picture of Amos. I’m not even sure he exists!

The cookies were quite good and they are cute! Like real cookies but smaller. They still brought the yum though. Only thing that could have made it better would have been a tiny glass of cold milk.

Is Amos real?

 

Sincerely,


Christopher L. Jorgensen

Sponsor:

Reply:

Kellogg’s

April 20, 2011

Mr. Christopher Jorgensen

PO Box 93042

Des Moines, IA 50393-3042

Dear Mr. Jorgensen:

Thank you for writing to our company to offer your assistance in the creation of new ideas to support our business.  While we certainly appreciate your enthusiasm, we regret that we are unable to accept ideas that come from sources outside of our company.

We receive almost 10,000 unsolicited proposals each year, both from our consumers and other business concerns.  Like most other manufacturers, we have established this policy because it is impossible to review, document and follow-up on all of these ideas.  We realize that we may, on occasion, miss a good opportunity.  However, we believe that our own employees, as well as agencies we have under contract to assist us in this effort, form our best idea generation resource.  We hope that you can understand our position on this.

All of our employees are devoting a great deal of time and effort to develop new and improved products, packaging concepts, promotions and merchandising ideas to make our products the best on the market.  Often, these concepts are in the developmental stage for years before actually being launched.  As you see, we place great emphasis on this part of our business and hope you will agree that we are on the right track here.

We certainly appreciate your patronage of our brands through the years, and your offer of assistance.  It is because of the support of our consumers, like you, that we have remained successful in what has become a very competitive environment.  We hope that our products will continue to meet the needs of you and your family for many years to come.


Sincerely,

[signed]


Nikki Weitnauer
Consumer Specialist
Consumer Affairs
TLXNLW01/TLXOPS01
021718393A
 

 

 

Kellogg Consumer Affairs / P. O. Box CAMB
2 Hamblin Ave. E. / Battle Creek, Michigan 49017 (800) 962-1413
Eggo ®  Keebler ®  Cheez-It ®  Austin ®  Murray ®  Famous Amos ®  Carr’s ®  Lorna Linda ®  Morning Star ®

Famous Amos website: www.famous-amos.com

Scan of the letter from Famous Amos

Commentary:

I’m not quite sure of the point of the reply here. A simple, “We may someday put Amos on our packaging,” or “Amos was on our cookie wrappers from 1863 to 1923 when Amos got too old to do it anymore” would have sufficed. Give me a tidbit of history or tell me why Amos is not on there. A letter like this alienates me and makes me think I’m somehow putting them on the defensive, like they need a lawyer to even talk to me. Oh well.

I was looking for little cookies to put on these cupcakes. The Famous Amos ones seem perfect. Someday I may make those yummy cupcakes.

By Christopher L. Jorgensen

Website: http://jackassletters.com

Have a comment? Put a stamp on an envelope and drop it in the mail to:

Christopher L. Jorgensen
PO Box 546
Ames, IA 50010

Be sure to mention what letter your comment applies to. Adding some cash with your correspondence is a good thing. You can email me at .(JavaScript must be enabled to view this email address) if you must.

Latest Replies:

Other points of interest:

Legal:


The logo of the Randazza Legal Group. Click to visit their site.