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Dear French Meadow Bakery

Christopher L. Jorgensen
P.O. Box 93042
Des Moines, IA 50393


July 29, 2011


French Meadow Bakery
1000 Apollo Road
Eagan, MN 55121


Dear French Meadow Bakery,

There’s a good chance my girlfriend just ate one of your cakes that was four months old. After she’d been gnawing on this thing for days we looked on the bottom of the box and there is a sticker that says 0316. Does that stand for March 16? As you can see from the date of this letter it is July 28, 2011. Four months seems like a long time for a cake to be good. Heck, since there’s no year this cake could be 16 months old or older! There’s also a chance that that sticker means nothing, that it’s just put on the box to confuse people like me.

So we went on your website to get clarification. We wanted to see if there was information about how long your cakes are edible, or what that sticker means, but we don’t even see cakes listed at all! (Though there is a tasty picture of one.) We put in our zip code and it said you don’t sell them anywhere near us, so have you discontinued this product?

You might want to let the Hy-Vee in Ames, IA know they are selling four month old cakes if this ends up being the case, and I’ll let you know if my girlfriend ends up getting sick.


Sincerely,


Christopher L. Jorgensen

Sponsor:

Reply:

Hello Christopher,

Thank you for contacting French Meadow Bakery. It sounds like the cake was old.  Was it frozen when you purchased it?

The cake was made on November 12, 2010 but has a 9 month frozen shelf life. Please feel free to call us with any questions (651-286-7891) & try another product on us.

In Health,
Emily

French Meadow Bakery website: www.frenchmeadow.com

Scan of the letter from French Meadow Bakery

Commentary:

This is a perfect response. The cake we bought was a bit stale and we couldn’t figure out how old it was just by looking at it. Steve the store manager couldn’t tell either. He gave us a free cake of another brand and refunded our money. Add in the coupon that French Meadow Bakery sent us and it proves that sometimes you can have you cake and eat it too. And get another cake and eat that too!

The cake was sort of frozen. It was in one of those open shelf cases where the items are frozen, but the one I picked up had unfrozen water condensation inside the box, so it couldn’t have been that cold.

I held off on posting this one because I wanted to get one of their cakes and show video of me eating it. We didn’t manage to get out and get one in time to use the coupon. We tried, but they aren’t easy to find and we didn’t want to get one from the place we’d tried before.

I wouldn’t hesitate to try French Meadow Bakery products again.

Scan of the coupons  from French Meadow Bakery

By Christopher L. Jorgensen

Website: http://jackassletters.com

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Christopher L. Jorgensen
PO Box 546
Ames, IA 50010

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