Click to subscribe to the jackassletters.com RSS feed Click to be taken to the jackassletters.com twitter page. Click to be taken to the jackassletters.com Facebook page Click to subscribe to the jackassletters.com podcast Click to be taken to the jackassletters.com YouTube channel

Dear Lyric Thermostat

Christopher L. Jorgensen
P.O. Box 546
Ames, IA 50010


November 1, 2016


Honeywell International Inc.
Connected Home Customer Care
Data Privacy Inquiries
1985 Douglas Drive North
Golden Valley, MN 55422


Dear Lyric Thermostat,

I want a top-of-the-line smart phone controlled internet connected thermostat. To be honest, I wanted a Nest, but then Google bought them and I don’t much trust Google. I especially don’t want them to know when I am home and needing to get warm!

Anyway, I was looking at the Lyric thermostat, but have a few questions I didn’t see answers to:

  1. What information gets transmitted to Honeywell? Sure, I trust you guys a bit more than Google, but what happens if you go out of business? Does my thermostat still work or am I just SOL?
  2. Does Honeywell sell a better thermostat than the Lyric? I want only the best, so if the Lyric isn’t the best what is?
  3. What’s to keep some miscreant from hacking into my thermostat and turning my heat up until my house turns into a sauna? Or reprogramming my thermostat to DDoS the RNC?

Or perhaps I should just get a Nest and not worry about what google finds out about me. After all, they already know my deepest secrets. What more could they find out with a thermostat?

Sincerely,

Christopher L. Jorgensen

This site in book form. Buy it now!

Reply:

Honeywell

Automation and Control Solutions
Honeywell
Customer Care MN10-131A
1985 Douglas Dr N
Golden Valley, MN 55422


November 10, 2016

 

Christopher L. Jorgensen
PO Box 546
Ames, IA 50010

Dear Christopher:

I am in receipt of your letter concerning your interest in a Honeywell Lyric Thermostat.

If you have any additional questions or need further assistance with this product, please contact our Lyric Thermostat hot-line at 1-800-633-3991 during standard business hours.

Thank you for your interest in Honeywell products.

Sincerely,

 

Paul Arntzen
Honeywell Customer Care Lead

Lyric Thermostat website: yourhome.honeywell.com/lyric

Scan of the letter from Honeywell (Lyric Thermostat).

Commentary:

If you like this letter, please consider becoming a patron of the dark arts: Jackass Letters on Patreon.

So this is the first new letter in a while. I’m kinda excited. Look, the reply is lame, since I don’t see why they couldn’t just answer the questions, but I got a reply! Someone with more time on their hands should find out the answers to my questions for me.

I honestly don’t trust most things that talk to the internet. Mostly because I’ve been burned too many times.

By Christopher L. Jorgensen

Website: http://jackassletters.com

Have a comment? Put a stamp on an envelope and drop it in the mail to:

Christopher L. Jorgensen
PO Box 546
Ames, IA 50010

Be sure to mention what letter your comment applies to. Adding some cash with your correspondence is a good thing. You can email me at .(JavaScript must be enabled to view this email address) if you must.

Latest Replies:

Other points of interest:

Legal:


The logo of the Randazza Legal Group. Click to visit their site.

Giveaway:

Goodreads Book Giveaway

Jackass Letters by Christopher L. Jorgensen

Jackass Letters

by Christopher L. Jorgensen

Giveaway ends January 31, 2017.

See the giveaway details at Goodreads.

Enter Giveaway