Dear Ocean Spray
Christopher L. Jorgensen
P.O. Box 93042
Des Moines, IA 50393
September 20, 2010
Ocean Spray Cranberries, Inc.
A Grower Cooperative
Dear Ocean Spray Cranberries,
I’m writing about two of your products:
Cranberry Sauce: I really love your gelled cranberry sauce a bit more than I should. It’s probably that sucking sound it makes as it plops from the can in one slippery sloppy chunk, or the way it slices into tasty little pucks. I’m already looking forward to Thanksgiving being over so I can buy a crate of the stuff at closeout prices!
Sugar-free Cranberry Mix: I have to say I’ve been unable to find your cranberry powder mix anywhere. This has become distressing. Just when I find something I like it seems to have disappeared. Do you still make this? If you don’t, and you have a bunch sitting around, I’ll take it off your hands! Just ship it to the above address. This beats leaving it in some abandoned warehouse. I’ll drink it all!
Keep up the good work.
Christopher L. Jorgensen
Ocean Spray Consumer Affairs
One Ocean Spray Drive • Lakeville-Middleboro, MA 02349
p (508) 946.1000 • f (508) 946.7704
toll free (800) 662.3263
September 29, 2010
Thanks for contacting us over here at Ocean Spray, where we pride ourselves on 80 years of taking great care in harvesting and manufacturing our products. It’s nice to hear from people who are as into cranberries as much as we are.
Well, you’ve certainly made us blush. It still tickles us pink to know that people love our products as much as we do!
We’re glad to hear you chose us, but we’re very sorry that you were disappointed you couldn’t find us at your local store. We immediately shared your feedback with our marketing department.
Unfortunately we are no longer producing Ocean Spray® Sugar Free Cranberry Drink Mix. Although we considered it to be a very fine product, consumer demand was not what we had anticipated. Consequently, a marking decision was made to stop production. We are sorry that our answer could not be more favorable.
Thanks again for choosing Ocean Spray. Be sure to visit us sometime at OceanSpray.com, where you can get all the latest information on our products, find delicious recipes, and join the Cranberry Club for special news and offers. And don’t hesitate to let us know if you have any more questions or comments. Or if you just want to say hello, we’d like that too.
Tastes Good. Good For You.
[lame pixelated signature]
And Your Friends at Ocean Spray
Enclosure: FREE 16oz. or 14 oz can of any Ocean Spray® Cranberry Sauce coupon
Ocean Spray website: www.oceanspray.com
Have a comment? Put a stamp on an envelope and drop it in the mail to:Christopher L. Jorgensen
PO Box 546
Ames, IA 50010