Take down requests and C&D letters will be forwarded to my attorney Marc J. Randazza.
Christopher L. Jorgensen
PO Box 546
Ames, IA 50010
May 4, 2010
SUBWAY Restaurant Headquarters
325 Bic Drive
Milford, CT 06461-3059 USA
Dear Subway,
First off, thanks for the free Subway breakfast sandwich! It was better than I expected. I do have one small complaint though. I had the Western Egg White Muffin Melt, but without meat. I tried to get turkey on it instead, since I don’t eat pork, but was told I couldn’t. I realize “beggars can’t be choosers,” but if the idea was to promote a new product this was a dumb way to go about it! I mean, if I had been paying would I have been allowed to do this? I’m guessing so, but who knows? I doubt I’ll risk it though!
Anyway, it was a nice treat, but I’ll probably be sticking to the lunch menu. Thanks!
Sincerely,
Christopher L. Jorgensen
Subway
serviced by
Franchise World Headquarters, LLC
325 Bic Drive, Milford, CT 06461 • (203) 877-4281
May 24 2010
CHRISTOPHER L. JORGENSEN
P.O. BOX 546
AMES, IA 50010
Dear Mr Jorgensen:
First, allow me to apologize. Secondly, I would like to thank you for taking the time to contact us and share your comments. I am sorry to learn that your visit was not what you had expected it to be.
Our customers provide us with valuable input, which we use to improve our operations. As part of our commitment to our customers I have shared your comments with the regional office in your area as well as the owner of the SUBWAY® restaurant that you have visited.
Again, I appreciate you taking the time to contact us. SUBWAY® looks forward to your continued visits.
Sincerely,
Jennifer Sullivan x1612
Customer Service Representative
Customer ID: 2051029
