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Dear Apple (pt. 2)

Christopher L. Jorgensen
P.O. Box 546
Ames, IA 50010

May 1, 2008

Apple Customer Care
c/o Apple
1 Infinite Loop
Cupertino, CA 95014

Dear Lawrence,

I would like to thank you for the speed of your reply, but I am left wondering if you read my letter, since you didn’t address my question at all!

When I wrote on April 11, 2008 and asked for some free stuff, anything actually, I wasn’t picky, and I’m still not, but now I know not to expect anything. Maybe I will write Microsoft and see what they send me. Think it will be something cooler than standard marketing?

I can understand if a company like Apple can’t afford to send out free things just because someone asks, but you could have just written such. Instead you chose to send me marketing information I already knew.

Do you really think any Apple fan is unaware “the iPod is the world’s most popular family of digital music players” or that “you can make amazing stuff with a Mac.”?

Yes I knew this. I spend around 12 hours a day in front of a Mac between work and pleasure. It wouldn’t have been so bad that my request went unanswered if you’d actually included some knowledge your average fan lacks, but I am thinking anyone taking the time to sit down and write a letter would know this stuff! I would have been cool with you sending me a mac ad if you’d included something fun like a poster, a pencil, a t-shirt, or iPod Touch in with the letter.

Maybe Apple doesn’t give you anything to send to people, so you do what you can with what you have. I’m including some Apple stickers so this doesn’t have to happen again. Let me know if you need more.


Christopher L. Jorgensen



This site in book form. Buy it now!


May 14, 2008

Christopher L. Jorgensen
P.O. Box 546
Ames, IA 50010

Dear Mr. Jorgensen,

Thank you for your recent correspondence to Apple. We regret that you feel your question was not addressed in our previous response.

Apple strives for customer satisfaction. It is our sincere hope that this experience will not diminish your enjoyment of the products and services that we provide.

Please be assured that Apple values the time and consideration that you invested in your letter.

Apple receives many requests for complimentary items. We regret that we are unable to accommodate all of these requests; however, we feel you have provided a compelling case for us to make an exception.

We are providing you with an Apple Steel Pen. You can expect to receive this item within the next three to seven days.


Apple Customer Care


Apple 12545 Riata Vista Circle Austin, TX 78727


Scans of the letters from Apple Scans of the letters from Apple


Apple was cool enough to send me this pen:


[Click for larger image]

Since I don’t make money on this site I was forced to sell it on eBay so I could keep these letters coming to you!

By Christopher L. Jorgensen


Have a comment? Put a stamp on an envelope and drop it in the mail to:

Christopher L. Jorgensen
PO Box 546
Ames, IA 50010

Be sure to mention what letter your comment applies to. Adding some cash with your correspondence is a good thing. You can email me at .(JavaScript must be enabled to view this email address) if you must.

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