Dear Simply Asia Foods
Christopher L. Jorgensen
P.O. Box 93042
Des Moines, IA 50393
April 12, 2011
Simply Asian Foods, LLC
2342 Stattuck Ave.
PMB #322
Berkeley, CA 94704-4242
Dear Simply Asian Foods,
I find your noodle bowls to be quite tasty and satisfying. The only complaint I have is the fork. At first I thought you were including an authentic Asian fork with the meal (and this is why it’s so small), but then I realized that the Asians would be eating these bowls with chopsticks! The portion size could be a bit bigger as well, and I like mine a bit more spicy, but other than these things I love the noodle bowls.
Could you please ship these bowls with a caucasian sized fork?
Sincerely,
Christopher L. Jorgensen
Sponsor:
Reply:
Letters
Page 1 of 2
June 9, 2011
Christopher Jorgenson
PO Box 93042
Des Moines,IA 50393-3042
Dear Jorgenson:
Thank you for taking the time to contact us. We welcome the opportunity to address your disappointing experience with our Simply Asia Spicy Mongolian Noodle Soup Bowls. We have forwarded your comments about thr fork to our Marketing Department for review
We apologize for any inconvenience that you may have experienced. Please accept the enclosed with our compliments. If we can be of further assistance, please call us at 1-800-967-8424, Monday through Friday, 9:30AM to 9PM, and weekends 11AM to 7PM Eastern Time. We hope to have the continued pleasure of serving you.
Best Regards,
[signed]
Mary Lepley
Consumer Affairs Specialist
Ref# 1550197
Enclosures
https://t0041d2k1ep.epowercenterdirect.com/mccormickprod/Fulfillment/SYS_B00000004… 6/13/2011
Simply Asia Foods website: www.simplyasia.com
Commentary:
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Christopher L. JorgensenPO Box 546
Ames, IA 50010
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Legal:
This reply seems designed to drive a letter writer nuts. It’s not on any sort of letterhead, it says “Page 1 of 2” and only one page is included, they spelled my name wrong, and it includes some url at the bottom that resolves to nothing.
To be fair I got their name wrong as well. It’s Simply Asia, not “Asian.” This is important, since “www.simplyasia.com” is an entirely different site than “www.simplyasian.com.”
They sent me a plethora of coupons, so that makes me happy. I like their product, so getting coupons is like putting money in my pocket!
By Christopher L. Jorgensen
Website: http://jackassletters.com