Click to subscribe to the jackassletters.com RSS feed Click to be taken to the jackassletters.com twitter page. Click to be taken to the jackassletters.com Facebook page Click to subscribe to the jackassletters.com podcast Click to be taken to the jackassletters.com YouTube channel

Dear Bar-S Franks

Christopher L. Jorgensen
P.O. Box 546
Ames, IA 50010


October 5, 2014


Bar-S Foods
P.O. Box 29049
Phoenix, AZ 85038


Dear Bar-S Franks,

Recently a good friend of mine purchased a package of your “Classic Franks 12 oz.” and she was supposed to get eight franks. As you can see from the enclosed photo she was shorted a frank. Now, I don’t know if quality control has fallen off at your packaging facility or if someone at the factory is pocketing dogs, but I think you either need to step up your game or institute a bag check program!

I’d like to believe this was an oversight and not some scheme to maximize profits, but you have to admit if you could pass off enough seven packs as eight packs, well, eventually we’re talking real money!

It’s probably hypocritical of me to be writing, since I fully admit I wouldn’t be if she’d gotten an extra dog. No one complains when they get too much! But the fact remains she didn’t get an extra dog. She got shorted! I am sure you can imagine her disappointment if you have any empathy at all!

Look, I am sorry if I am making a big deal out of this, but I feel strongly people should get what they pay for, and she paid for eight Bar-s classic franks. With only seven dogs her husband was forced to have only one frank and an apple, which while being fairly nutritionally sound just isn’t enough for this guy. Really, you should see how skinny he is. He really could have used that extra dog.

Please assure me you are putting in measures to prevent this from happening again.


Sincerely,


Christopher L. Jorgensen

Enclosure: picture of seven Bar-s franks still in package

Sponsor:

Reply:

BAR S Foods
A Sigma Company


Bar-S Foods Co.
5090 North 40th Street
Suite 300
Phoenix, AZ 85018
Phone: (602)264-7272
www.bar-s.com

November 14, 2014

Christopher L Jorgensen
PO Box 546
Ames, IA 50010

Dear Christopher L:

Thank you for taking the time to share the experience you had with our product. Feedback from our consumers helps us learn about potential problems with our products and allows us to more effectively prevent them from happening again.

Please be assured that the problem you experienced has been communicated to our Quality Control Department. Our Quality Control Teams work diligently to ensure we deliver quality to our customers.

Enclosed you will find a $5 refund card to cover the cost of your purchase. The card works similar to a gift card and can be used at any retailer. You will need to activate the card before making purchases. When using the card, please be sure to tell the cashier the exact amount you want debited so you avoid transaction fees due to insufficient funds. The card should be run as a credit card. Additional information for using the card is found in the card envelope.

We apologize for any inconvenience this problem may have caused you and thank you for choosing Bar-S Foods.


Sincerely,

 

Johanna Maldonado
Consumer Relations
Bar-S Foods, A Sigma Company

Bar-S Franks website: www.bar-s.com

Scan of the letter from Bar-S Foods.

Read commentary on: “Dear Bar-S Franks.”

Latest Replies:

Other points of interest:

Legal:


The logo of the Randazza Legal Group. Click to visit their site.