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Dear Apple (pt. 2)

Christopher L. Jorgensen1
P.O. Box 93042
Des Moines, IA 50393


May 1, 2008


Lawrence
Apple Customer Care
c/o Apple
1 Infinite Loop
Cupertino, CA 95014

Dear Lawrence,

I would like to thank you for the speed of your reply, but I am left wondering if you read my letter, since you didn’t address my question at all!

When I wrote on April 11, 2008 and asked for some free stuff, anything actually, I wasn’t picky, and I’m still not, but now I know not to expect anything. Maybe I will write Microsoft and see what they send me. Think it will be something cooler than standard marketing?

I can understand if a company like Apple can’t afford to send out free things just because someone asks, but you could have just written such. Instead you chose to send me marketing information I already knew.

Do you really think any Apple fan is unaware “the iPod is the world’s most popular family of digital music players” or that “you can make amazing stuff with a Mac.”?

Yes I knew this. I spend around 12 hours a day in front of a Mac between work and pleasure. It wouldn’t have been so bad that my request went unanswered if you’d actually included some knowledge your average fan lacks, but I am thinking anyone taking the time to sit down and write a letter would know this stuff! I would have been cool with you sending me a mac ad if you’d included something fun like a poster, a pencil, a t-shirt, or iPod Touch in with the letter.

Maybe Apple doesn’t give you anything to send to people, so you do what you can with what you have. I’m including some Apple stickers so this doesn’t have to happen again. Let me know if you need more.

Thanks,

Christopher L. Jorgensen

 

1Originally this letter used my home address. Subsequent letters use my PO Box. I have used this address for consistency and to avoid confusion.

Sponsor:

Reply:

May 14, 2008


Christopher L. Jorgensen
P.O. Box 93042
Des Moines, IA 50393


Dear Mr. Jorgensen,

Thank you for your recent correspondence to Apple. We regret that you feel your question was not addressed in our previous response.

Apple strives for customer satisfaction. It is our sincere hope that this experience will not diminish your enjoyment of the products and services that we provide.

Please be assured that Apple values the time and consideration that you invested in your letter.

Apple receives many requests for complimentary items. We regret that we are unable to accommodate all of these requests; however, we feel you have provided a compelling case for us to make an exception.

We are providing you with an Apple Steel Pen. You can expect to receive this item within the next three to seven days.

Sincerely,


Kristy
Apple Customer Care

 


Apple 12545 Riata Vista Circle Austin, TX 78727
www.apple.com

 

Apple (pt. 2) website: apple.com

Scans of the letters from Apple Scans of the letters from Apple

Commentary:

Apple was cool enough to send me this pen:

A picture of the pen Apple sent me.

[Click for larger image]

Since I don’t make money on this site I was forced to sell it on eBay so I could keep these letters coming to you!

By Christopher L. Jorgensen

Website: http://jackassletters.com

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Christopher L. Jorgensen
PO Box 546
Ames, IA 50010

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