Dear TK Maxx

Christopher L. Jorgensen
P.O. Box 93042
Des Moines, IA 50393
USA

April 21, 2011

Customer Service Team
TK Maxx and HomeSense
50 Clarendon Road
Watford
WD17 1TX
UK

Dear TK Maxx,

the other day famous British actor Finlay Robertson was going on about your stores and how they are evil. He said he’d never learn though, so I don’t think I would worry about it too much. Do you have any idea what you would have done to draw his ire? Mostly I am just curious. If you don’t know I guess I could try to ask him, but I don’t have his address. Do you?

I would also like to know why your stores are called T.J. Maxx in my country (USA!) and TK Maxx in the UK. Do you have any other known aliases?

Sincerely,

Christopher L. Jorgensen

Sponsor:

(Sponsor this letter.)

Reply:

50 Clarenden Road, Watford WD 17 1TX, UK. Tel +44(0)1923 473000 Fax +44(0)1923 473500 tkmaxx.com

9th May 2011

Mr C Jorgensen
P.O Box 93042
Des Moines
IA 50393
USA

Dear Mr Jorgensen

Thank you for your recent letter dated the 21st April 2011.

Unfortunately we do not have any contact details for Finlay Robertson so we are unable to help you with your first question.

The reason our business is called TK Maxx and not TJ Maxx, like our sister company in the States was actually just that someone else was using the name TJ. We are however, called TK Maxx in all four countries that we have stores in across Europe and of course, we are based on the same founding principles, to give all our customers big labels at small prices.

Yours sincerely

[signed]

Marc Smith
TK Maxx - Customer Service

TJX Europe
The TJX Companies Inc.

TJX UK, Registered Office: Registration Number 3094829. A subsidiary of the TJX Companies, Inc.

TK Maxx website: www.tkmaxx.com

Commentary:

The idea for this letter (and this one) came from this rant by Finlay Robertson. You should follow Finlay on twitter.

These people should get on the same page when telling the public why they have different names! TK Maxx meet TJ Maxx.

By Christopher L. Jorgensen

Website: http://jackassletters.com

Have a comment? Put a stamp on an envelope and drop it in the mail to:

Christopher L. Jorgensen
PO Box 546
Ames, IA 50010

Be sure to mention what letter your comment applies to. Adding some cash with your correspondence is a good thing. You can email me at .(JavaScript must be enabled to view this email address) if you must.