Dear Lyric Thermostat
Christopher L. Jorgensen
P.O. Box 546
Ames, IA 50010
November 1, 2016
Honeywell International Inc.
Connected Home Customer Care
Data Privacy Inquiries
1985 Douglas Drive North
Golden Valley, MN 55422
Dear Lyric Thermostat,
I want a top-of-the-line smart phone controlled internet connected thermostat. To be honest, I wanted a Nest, but then Google bought them and I don’t much trust Google. I especially don’t want them to know when I am home and needing to get warm!
Anyway, I was looking at the Lyric thermostat, but have a few questions I didn’t see answers to:
- What information gets transmitted to Honeywell? Sure, I trust you guys a bit more than Google, but what happens if you go out of business? Does my thermostat still work or am I just SOL?
- Does Honeywell sell a better thermostat than the Lyric? I want only the best, so if the Lyric isn’t the best what is?
- What’s to keep some miscreant from hacking into my thermostat and turning my heat up until my house turns into a sauna? Or reprogramming my thermostat to DDoS the RNC?
Or perhaps I should just get a Nest and not worry about what google finds out about me. After all, they already know my deepest secrets. What more could they find out with a thermostat?
Sincerely,
Christopher L. Jorgensen
Reply:
Honeywell
Automation and Control Solutions
Honeywell
Customer Care MN10-131A
1985 Douglas Dr N
Golden Valley, MN 55422
November 10, 2016
Christopher L. Jorgensen
PO Box 546
Ames, IA 50010
Dear Christopher:
I am in receipt of your letter concerning your interest in a Honeywell Lyric Thermostat.
If you have any additional questions or need further assistance with this product, please contact our Lyric Thermostat hot-line at 1-800-633-3991 during standard business hours.
Thank you for your interest in Honeywell products.
Sincerely,
Paul Arntzen
Honeywell Customer Care Lead
Lyric Thermostat website: yourhome.honeywell.com/lyric
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Christopher L. JorgensenPO Box 546
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So this is the first new letter in a while. I’m kinda excited. Look, the reply is lame, since I don’t see why they couldn’t just answer the questions, but I got a reply! Someone with more time on their hands should find out the answers to my questions for me.
I honestly don’t trust most things that talk to the internet. Mostly because I’ve been burned too many times.
By Christopher L. Jorgensen
Website: http://jackassletters.com