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Dear Subway

Christopher L. Jorgensen
P.O. Box 546
Ames, IA 50010

May 4, 2010

SUBWAY Restaurant Headquarters
325 Bic Drive
Milford, CT 06461-3059 USA

Dear Subway,

First off, thanks for the free Subway breakfast sandwich! It was better than I expected. I do have one small complaint though. I had the Western Egg White Muffin Melt, but without meat. I tried to get turkey on it instead, since I don’t eat pork, but was told I couldn’t. I realize “beggars can’t be choosers,” but if the idea was to promote a new product this was a dumb way to go about it! I mean, if I had been paying would I have been allowed to do this? I’m guessing so, but who knows? I doubt I’ll risk it though!

Anyway, it was a nice treat, but I’ll probably be sticking to the lunch menu. Thanks!


Christopher L. Jorgensen


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serviced by
Franchise World Headquarters, LLC
325 Bic Drive, Milford, CT 06461 • (203) 877-4281

May 24 2010

P.O. BOX 546
AMES, IA 50010

Dear Mr Jorgensen:

First, allow me to apologize. Secondly, I would like to thank you for taking the time to contact us and share your comments. I am sorry to learn that your visit was not what you had expected it to be.

Our customers provide us with valuable input, which we use to improve our operations. As part of our commitment to our customers I have shared your comments with the regional office in your area as well as the owner of the SUBWAY® restaurant that you have visited.

Again, I appreciate you taking the time to contact us. SUBWAY® looks forward to your continued visits.



Jennifer Sullivan x1612
Customer Service Representative

Customer ID: 2051029



Subway website:

Scan of the letter from Subway


This letter isn’t that funny, but then I actually think that about most of my letters. I am surprised Subway/Jennifer didn’t send me a coupon for a free sandwich or something, since she did take my complaint seriously. First, let me restate that I did enjoy this sandwich (it was fucking hot!). The primary reason I am unlikely to have it again is because I am not a big breakfast person. A cup of coffee is all I need. Anything else is a bonus. This drives the girlfriend/editor/typist crazy! She thinks you should be able to eat breakfast for all three meals (talk about crazy). We manage to get along in this mixed relationship all the same.

One of the occupational hazards of being a professional jackass is that when you do decide to write a real letter you run the risk of karma biting your ass. I know some of my letters have been ignored because I run this site. Seriously, companies have sent me email telling me they aren’t sending me a letter. I guess I’m like “the boy who cried duck.” You do that too often and people think you’re annoying. Duck! Duck! Duck! See, ducking annoying, isn’t it?

I think there are five Subways in Ames, IA, so I am a bit unclear how she told the manager at the location I visited unless she told the other 4 as well. I’m also unclear on whether I was out of bounds for wanting turkey instead of ham.

Now I am hungry!

By Christopher L. Jorgensen


Have a comment? Put a stamp on an envelope and drop it in the mail to:

Christopher L. Jorgensen
PO Box 546
Ames, IA 50010

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