Dear Tesco
Christopher L. Jorgensen
P.O. Box 546
Ames, IA 50010
May 8, 2008
Tesco PLC
New Tesco House
Delamare Road
Cheshunt
Hertfordshire
England EN8 9SL
Dear Tesco,
My girlfriend lived in Scotland for like 5 years, and about the only thing she ever talks about with nostalgia, from her time abroad, is your stores. She thinks they’re all that and a bag of chips (I hear you call them crisps over there).
Anyway, I was wondering if you have any plans on opening full blown Tesco stores near Ames, Iowa (that’s in the USA) any time soon.
Thanks,
Christopher L. Jorgensen
Reply:
Tesco
Customer Service Center
Baird Avenue
Dundee
DD2 3TN
Freephone 0800 505555
Our ref: 8535233
May 26, 2008
Christopher L. Jorgensen
P.O. Box 93042
Des Moines, IA 50393
Dear Mr Jorgensen
Thank you for contacting us in regards to your request for store openings within the USA.
We are now bringing out unique brand of customer service and innovative store concepts to the West Coast of the United States, beginning with California, Nevada and Arizona. Our new U.S store concept Fresh & Easy Neighbourhood Market is all about being a fresh and easy place to shop, a good neighbour, and a great place to work.
At Fresh & Easy, our core purpose is to create value for customers to earn their lifetime loyalty. In fact, no one tries harder for customers than we do. And since retailing is a people business, we strive to treat our employees how we like to be treated.
If you would like more information the please go to www.freshandeasy.com
Yours sincerely
For and on behalf of Tesco Stores Ltd
Mandi Dean
Customer Service Manager
OVERSEAS
Commentary:
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Christopher L. JorgensenPO Box 546
Ames, IA 50010
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Note: Address has been updated to reflect my current P.O. Box.
I wouldn’t call this a flawless letter, since someone needs to learn a bit about how crappy fully justified text looks, and it is a bit of a form letter (don’t worry, I’ve already forwarded it onto five of my friends, thus not breaking the chain), but it addresses my questions, is signed, and that closing is so cool I am totally stealing it. Not a lot more you could ask for, well, other than that store in Ames I was asking for.
By Christopher L. Jorgensen
Website: http://jackassletters.com